Complaints of Municipal Staff

A complaint is an expression of dissatisfaction about the action or lack of action taken, operations, facilities or the service provided by the Township o​f Essa or by a person or body acting on behalf of the Township of Essa. All complaints filed necessitate a response. Complaints imply that the complainant is unhappy with the service received and that they require a follow up response in regards to the issue.​

To file a formal complaint please fill out the Staff Complaint Form. The form can be completed and submitted by:

Complaints will be processed in accordance with the Municipal Freedom of Information and Protection of Privacy Act and other applicable legislation. The identity of the complainant and any associated personal information that could lead the complainant to be identified will be made known only to those who require the information to assess the complaint effectively. All participants in the complaints process will keep the personal information of the complainant confidential except where required by law.​

What is not deemed to be a formal complaint?

• Compliment: an expression of appreciation for satisfactory or above-satisfactory service.
• Feedback: input from a client providing input or ideas.
• Service Request: a request for a specific service provided by the Township of Essa​.​​